Terms of service

MUDhub is software provided on a subscription basis to property services providers licensed by the Property Services Regulatory Authority, and to the owners’ management companies they act for. It records and organises the work of managing a multi-unit development: budgets, service charge apportionment, collections, arrears, banking reconciliation, work orders, compliance dates and documents.

MUDhub is a software provider. It is not a managing agent, an accountant, an auditor or a firm of solicitors. We do not manage developments, hold appointments from owners’ management companies, or provide legal, financial, tax or regulatory advice. Any engagement to manage a development is between the agency and the OMC, and we are not a party to it.

Agency accounts are for property services providers holding a current PSRA licence, and for their staff. You are responsible for keeping that licence current and for telling us if it lapses, is suspended or is revoked.

Portal accounts are for the directors, owners and residents an agency invites. An agency decides who is invited and what each of them can see, and it is responsible for those decisions.

You are responsible for the security of your own credentials and for everything done under your account. Tell us promptly if you believe an account has been compromised.

This is the most important clause on this page for a licensed agent, so it is stated plainly.

• We never hold client funds: YourADI Limited does not hold, receive, control or have authority over money belonging to an owners' management company or to a unit owner, at any time. There is no payment processing in the platform and no account into which service charges are paid to us.
• The accounts are yours: Client accounts are opened, held and operated by the agency in its own name and under its own regulatory obligations. MUDhub records what those accounts contain and reconciles statements against the ledger. It is a record of the money, not a custodian of it.
• Reconciliation is a tool, not a sign-off: Automated matching of bank statement lines is a suggestion for a person to accept or reject. It is not an audit, not a reconciliation certificate, and not a substitute for the checks a licensee is required to perform.
• Each OMC is kept separate: The ledger is designed so that entries cannot cross between OMCs and each development's funds are recorded against its own accounts. That is a property of the software. It does not by itself discharge your obligations in respect of client money.

MUDhub helps you meet obligations. It does not assume them. In particular:

• Obligations under the Multi-Unit Developments Act 2011, the Property Services (Regulation) Act 2011 and the Companies Act 2014 rest with the agency, the OMC and its directors. Producing a document with this software does not transfer any of them to us.
• Figures, schedules, reports and reminders are only as good as the data entered. We do not verify that a budget was properly adopted, that an apportionment matches the document that sets each unit's share, or that a compliance date is correct.
• Nothing in the platform or its documentation is legal, accounting, tax or investment advice. Take your own professional advice.
• Automated prompts, rankings and reminders are aids to attention. They are not a guarantee that something has or has not been done.

• What it costs: MUDhub is charged per agency, at the price published on our home page, covering every development and every unit that agency manages. There is no per-unit charge and no setup fee.
• Term: The subscription runs month to month. You may cancel at any time and will keep access until the end of the current billing period.
• Refunds: We do not issue pro-rata refunds for part of a period already begun. This does not affect any statutory right you may have.
• Billing arrangements: The billing method, invoicing cycle and any agreed variation to the published price are confirmed with each agency in writing when it subscribes, and those written terms apply alongside this page.
• Non-payment: If payment is not made when due we may suspend access under section 7, after giving you reasonable notice and an opportunity to put it right.

Everybody using the platform agrees not to:

• Use it for any unlawful or fraudulent purpose.
• Give false or misleading information, including about identity, licence number or authority to act for an OMC.
• Access, or try to access, data belonging to an agency, development or unit you are not entitled to see.
• Interfere with, disrupt, reverse engineer or attempt to gain unauthorised access to the platform or its infrastructure.
• Use the messaging, document or notification features to send unsolicited communications or to harass anybody.
• Extract data by automated means, or use platform content to train machine learning models, except as permitted in our copyright notices.

We may investigate suspected breaches and act under section 7.

We may suspend, restrict or terminate access where:

• These terms have been materially breached.
• We reasonably suspect fraudulent, abusive or unlawful activity.
• Subscription payments are not made when due.
• An agency's PSRA licence lapses, is suspended or is revoked.
• Continued access poses a legal, safety or reputational risk to us, to our users or to third parties.
• We are required to do so by law or by a competent authority.

Where it is proportionate and lawful to do so we will give reasonable notice first. Termination does not affect rights or liabilities already accrued, and section 11 continues to apply to getting your data back.

We work to keep MUDhub reliable, and we do not guarantee that it will be uninterrupted, error free or continuously available. Access may be restricted or degraded for scheduled maintenance, for emergency security patching without notice, or because of a fault in our infrastructure or that of a sub-processor.

To the fullest extent permitted by law we accept no liability for loss arising from downtime or degraded performance. If a statutory deadline matters to you, do not leave it to the last day.

We are not liable for any failure or delay caused by events outside our reasonable control, including acts of God, natural disasters, war, civil unrest, strikes, pandemics, cyber attacks, failures of electricity or telecommunications networks, and failures or interruptions of third-party hosting, database or email providers.

To the fullest extent permitted by law, YourADI Limited, its directors, officers, employees and agents are not liable for:

• Indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, data, goodwill or business opportunity.
• Decisions taken on the basis of information in the platform, including budgets adopted, charges levied, arrears pursued, payments made and statutory filings, all of which remain the responsibility of the agency, the OMC and its directors.
• Any failure by an agency or an OMC to meet an obligation under the Multi-Unit Developments Act 2011, the Property Services (Regulation) Act 2011, the Companies Act 2014 or any other enactment.
• Loss or corruption of data caused by inaccurate entry, or by a third party to whom you gave access.

Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Anything else that cannot lawfully be excluded or limited under Irish or EU law, including mandatory consumer rights.

The records an agency puts into MUDhub belong to that agency and to the owners’ management companies it acts for. We claim no ownership of them. We hold them as a processor, under the privacy policy.

On termination, and on request during the subscription, we will provide an export of your data in a structured, machine-readable format within a reasonable period. We will then delete or return the remainder on your instruction, subject to the retention periods in section 8 of the privacy policy. An agent who cannot get their records out cannot meet the obligations in section 4, so this is not something we make difficult.

The software, design, branding and text of the platform belong to YourADI Limited. You get a limited, non-exclusive, non-transferable right to use the platform under these terms, and nothing more. Our copyright notices set out what that covers, what you keep in the content you upload, and how to send a takedown notice.

Your use of the platform is also governed by our privacy policy, which explains how personal data is collected, used and protected under the GDPR and Irish law, and which sets out where we are a controller and where we are a processor for a managing agent.

We may update these terms to reflect changes to the platform, to applicable law or to our business. Where a change is material we will give reasonable notice by email or in the application before it takes effect. Continuing to use the platform after the effective date means you accept the updated terms.

These terms, and any dispute arising from use of the platform, are governed by the laws of the Republic of Ireland and subject to the exclusive jurisdiction of the Irish courts. Nothing in this clause prevents a consumer from relying on mandatory protections available under the law of their country of residence.

Questions about these terms can go through the contact form on our home page, or directly to: